Returns and Exchanges
We want you to be happy with your purchase so returning your goods is no problem, if you want to return an item the following rules apply.
- fill out and return authorization form included in your shipment
- the item must be returned within 5 work days after delivery
- the item must be in perfect condition and with all the labels still attached, if items are returned in less than perfect condition a 20% restocking fee will apply to cover the cost , of cleaning or pressing
- returning articles occurs at the customers own expense and risk; we advise you to keep your tracking number in a safe place, Domi is not responsible for any loss or left of the returned goods. Tracking lost goods without a tracking number is impossible
- exchanging articles for other articles is not possible, articles should be returned, and the money will be refunded, you can order the new articles in the webshop yourself, however if you require a simple size exchange please email us at firstname.lastname@example.org and we will provide you with a work around
- as soon as the articles are checked and accepted the return will be processed
- refunds ( exclusive shipping costs) will be made within 7 days
- if you should have any questions about the status of your return, or your purchase please send an email to email@example.com
- items on sale are final and not returnable
- NOTE, all international duties and customs are the customers responsibility. If a package is refused because the duty costs are too high, we will be unable to offer you a refund . Please check your local customs and duties policies in your own country prior to ordering as every country is different.
- This site will calculate the duty and taxes for you