Returns and Exchanges

Return Policy

We want you to be happy with your purchase so returning your goods is no problem, if you want to return an item the following rules apply.

  • fill out and return authorization form included in your shipment
  • the item must be returned within 5 work days after delivery
  • the item must be in perfect condition and with all the labels still attatched
  • returning articles occurs at the customers own expense and risk; we advise you to keep your tracking number in a safe place, Domi is not responsible for any loss or left of the returned goods. Tracking lost goods without a tracking number is impossible
  • exchanging articles for other articles is not possible, articles should be returned, and the money will be refunded, you can order the new articles in the webshop yourself, however if  you require a simple size exchange please email us at sleepdomi@gmail.com and we will provide you with a work around
  • as soon as the articles are checked and accepted the money will be refunded
  • refunds ( exclusive shipping costs) will be made within 7 days
  • if you should have any questions about the status of your return, or your purchase please send an email to sleepdomi@gmail.com
  • items on sale are final and not returnable